(no subject)

[dakegra]

well, the new 'puter's hard drive is officially shagged. K's brother cast an expert ear to it and announced it as 'bloody noisy, needs to go back'

except I can't send it back to Aria, I need to return it to Seagate.

Of course first I need to blat it, and back up all the bits I've downloaded so far.

thank heavens for c:\downloads\ folders, eh?

So, will be sans PC for a few days while disks sort themselves out. Seriously tempted to buy another drive, which should turn up tuesday if I get my act in order, then just add the replacement drive as a backup...

Comments

[pteppic.livejournal.com]

Your consumer rights say that Aria are entitled to take it back for exchange or refund since the product is not fit for purpose.

I had a large stink with Scan over this last year when they tried to do the same over a faulty monitor. They are a *retailer*, B2B and B2C. If they want to trade B2C, then they *have* to respect consumer rights. They do not get a choice in this.

[caerleon.livejournal.com]

Indeed.. if the equipment sold is within what can be described as a normal warranty period (normally defined as between 6 months and 12 months depending on the goods supplied and reasonable life expectancy of said goods) and fails for any reason due to manufacture or supply process, the retailer *must* by law offer a repair or a replacement..

Quote the "Sales of Goods Act" at them, and refer to the section marked "Merchantable Quality"..

[dakegra.livejournal.com]

yeah, but is it worth the effort? They'd just send it back to Seagate themselves, and if *I* do it, I know when it went and will hopefully get a quicker response.

If they were local and I was going to pop in and return it, then I'd certainly kick up more of a fuss. As it is, I need to post the dead drive back to someone anyway...

[pteppic.livejournal.com]

Ah, I see. Where abouts are you based? Aria has a counter-desk in Manchester...

Yes, they'd post it back to Seagate, but they'd be obliged to post a replacement or refund to yourself immediately. That's opposed to Seagate, who may wait 28 days.

To be honest, if it's not something you're going to do at a counter, it's probably easier to get it back to Seagate.

[dakegra.livejournal.com]

I'm in Leeds, not a million miles from Manc, but far enough to not make it worth the hassle.

Sod it, I've got an RMA number from Seagate, it's going back there. Will check out prices of drives at PC World and see if I can afford their convenience tax. :-)