Amazon customer service

[dakegra]

Recently I've been having odd issues with my Kindle - it would randomly reboot itself, or lose the page it was on. Seemed fine when out of the cover, but hey, a cover is to protect it.

I had a look around Amazon's Kindle forum, and other people had been having similar issues - all seemed to be fixed when they took the Kindle out of the cover, or with a cover with a light. Some people had had four or five replacement kindles first.

I dropped Amazon customer services an email, explained the problem, explained that it was a gift, as was the cover.

Within 30 seconds of pressing send, Amazon were on the phone. Very apologetic, had I tried reboot (yes), had I tried without cover (yes).

Well, sir. What we'll do is credit your account with the cost of one of the cases with a light (£50.99). No need to return the original cover as it's clearly defective. Sorry about that, hope that's ok?


Crikey. Absobloominlutely. Amazon Customer Services FTW!

So, now I need to decide what colour I want. The burgundy red (colour of the original) *is* rather sumptuous. But I quite like the burnt orange too...

Comments

[caitirin.livejournal.com]

SWEET! That is amazing!

[dakegra.livejournal.com]

yeah - I just stood up to put EB to bed, and K shouted upstairs that Amazon were on the phone!

[nallac.livejournal.com]

Non light kindle covers crashing the Kindle is a known issue. The powered ones use the connectors to get power for the light. The others have an issue where the connector wears away a bit then shorts the power supply, crashing the Kindle. A minor design error.